Originally Posted By Len Green (8 MAY 2012 1:45pm)

Originally Posted By genf (8 MAY 2012 12:46pm)

Len (and others),

 

Earlier today I received your package (via JA support). I did what I did before with the other savegames, but unfortunately the effect was the same: I was unable to load them.

 

I am really sorry to say this, as you have done a lot of effort to help.

 

Let's wait for what JA together with Daedelic support can do to fix or otherwise circumvent this problem.

I was afraid that that would be the situation - but IMO, it was worth a try;

 

BTW - Is your os windows 7 or XP ?

I wonder whether the bug exists also on XP ?  And if it does, whether those saves will help ?

 

I presume that you and most players are only using Windows 7 ???

 

 

 

So far the only issues seem to be from players with Windows 7 and also 64 bit. I have yet to hear of anyone having this issue with xp, Vista or win 7 32 bit. It's very odd indeed. I did speak with dadelic again this morning. The sun is not even up here in beautiful Colorado so the upside to being up so early to talk with them is that I get to see a gorgeous sunrise from my office window. I can confirm that the disc version is different from the downloadable version.

@Len, Would it take long for you to produce a saved game via xp using our version? I wonder if that would help to solve the problem? 

@CB Thanks so much for uploading those files and providing links. This community really has pulled together to help each other out and that is what JA is all about.

Thanks so much to all of you that sent me saved games and information on your systems for that we could get this sorted as quickly as possible.

Support

***SUPPORT**

""

"@a saved game via xp using our version? I wonder if that would help to solve the problem?"

-------------------------------------

I would be pleased to do that . Normally about 24 hours but tomorrow (Thursday ) morning we are having a meal out with a group of *OLD* (read ancient) friends and Friday morning a dental appointment.

Bottom line - I *MIGHT* be able to get it to you tommorow or Friday but could only GUARANTEE it by Saturday.

I have to go out for nearly 4 hours in 40 minutes time (It's now 15:45 in Israel).

If I can start the edownload BEFORE I leave (I don;t know how long it takes) then I can start the work IMMEDIATELY I return which will shorten the process greatly.

I'm sending a copy of this to you by email

Excuse error of large print !

I may (or may not) hae misunderstood:-

I assumed you meant installing your version (after uninstalling mine) and playing through from the very beginning chapters 1 & 2 WHICH ARE VERY LONG ONES containing several long & tricky puzzles.

Hence the time needed.

If however you only mean the following it will only take a very few hours :=

Uninstall my game ----- Install your game ----- insett my 4 savegames ----- chck if that works.

Please let me know which.

Originally Posted By CB (8 MAY 2012 4:58pm)

I noticed the save files are larger than I expected.  Just for laughs I'll see if they work on the disc version.

 

OMG, with Win 7 they actually did. (with XP mode)

A pity I don't have a copy of the JA version of which I could perform a manual XP installation....

or, has someone already attempted this??

I can confirm that our DRM does not mess with the internals of the game itself. It is only a minimal wrapper of the main executable. Would someone that's stuck on the windows 7 Chapter 3 problem, please try running the program in XP compatibility mode and let me know what happens for you? I wonder if that might solve the issue?

Just wondering now if the PM system is currently working correctly?? I tried sending something related to this.

Originally Posted By Support (10 MAY 2012 6:04pm)

I can confirm that our DRM does not mess with the internals of the game itself. It is only a minimal wrapper of the main executable. Would someone that's stuck on the windows 7 Chapter 3 problem, please try running the program in XP compatibility mode and let me know what happens for you? I wonder if that might solve the issue?

Good idea, but no, it makes no difference.

I tried to run the program in XP compatibility, service pack 2 and 3, then on Vista compatibility. (Older Windows versions are not supported by the game itself.)

Then, while I was on the Compatibility options page, I tried "Disable visual themes" "Disable desktop composition" and "Disable display scaling ..." and even the "Run in..." options but there is no effect at all.

I also tried to load Len Green's savegame while running in XP compatibility, but that didn't help either.

What I don't understand... if this download version "does not mess with the internals of the game itself" as you say, then why is a savegame from the disk version not accepted by my version?

Gosh hasn't everyone been busy! I too tried running in XP sp2 but no joy. Didn't bother trying anything else as genf had not had any success. I am using Win 7 Home Premium 64bit sp1 which I assume is the same OS as genf.

If XP is unaffected by this issue, then I should continue playing, and once I reach the point where people are having issues, I'll post the savegames here. 

*edit* Darn, it does not work for me either. I try to use the curtain rod, but the game does not let me do that. Brent dissapears when I mouse-over him though. I am for the record running WinXP SP3. 

I'm glad that this is the case (well not glad, but...) I have been stuck at this point since yesterday. I can click on Bent and he disappears, I guess to be able to acces the curtain rod and handle to get him loose? But cannot get the rod to work in any click area with the handle.  Hoepfully they will have a fix for this.

I have downloaded "A New Beginning" twice onto my XP (only) OS.
I have encountered some general probs which I will not elaborate here.

With regard to the insertion of savegames 01 & 02, as far as I can tell they TOO do NOT work.

So it seems to me that the bug is NOT associated in any way with Windows7 only, but applies to XP as well and is somehow embedded in the specific version.

I DO NOT WANT TO CAST THE FIRST STONE&/or criticise unfairly **BUT** --------

I know nothing about financial or legal arrangements & ramifications !
However I would have thought that the DEVELOPERS (in this case Daedalic) would be responsible for correcting a game stopper bug like this ??!!??
After all, they **ALONE** scripted & programmed the game and I would assume know it inside out !
After all, it is not an esoteric bug but I would imagine a VERY simple small single programming bug ??!!??

Well over a week has elapsed since the bug was broadcast here and I woud guess that it has been known for maybe a fortnight.

I would respectfully suggest that by now they sould come out with a simple patch !!! 

It does not affect me personally since I played & finished the game quite a while ago.
But I would be surprised if many purchasers are NOT upset by this delay !

Ok here is the official word from the horses mouth. We spoke with Dadelic and they have told us they have figured out what has caused this to happen and we should be recieving a patch next week. As soon as we get it we will certainly be making it available to everyone. 

Originally Posted By Len Green (11 MAY 2012 3:32pm)

I would have thought that the DEVELOPERS (in this case Daedalic) would be responsible for correcting a game stopper bug like this ??!!??
After all, they **ALONE** scripted & programmed the game and I would assume know it inside out !
After all, it is not an esoteric bug but I would imagine a VERY simple small single programming bug ??!!??

 

Well over a week has elapsed since the bug was broadcast here and I woud guess that it has been known for maybe a fortnight.

 

I would respectfully suggest that by now they sould come out with a simple patch !!! 

  

  

 

Len, I fully agree with you. I work in IT so I know a bit about software development. If my company would react so inadequately on an apparent bug in our software, our customer would seriously consider moving to a different supplier.

Isn't it remarkable that Daedalic only admitted the fault after your angry post? In their own forum -> http://forum.daedalic.de/viewtopic.php?f=17&t=1297&st=0&sk=t&sd=a&start=10  their last update dates back 9 days (!!) and states "I'm pretty convinced that there is something wrong with JA's version of the game."

So, what actions have they done in the meantime?? Why haven't they kept us informed about their findings?

The only thing we were asked to do is "try an XP savegame on a Win7 environment, try to run the game in XP compatibility etc.etc"

That stinks. Daedalic creates good games, but their support is lousy.

I'm having this very same issue running on Win 7 64-bit. Also, one other thing I noticed is that when I click on the basin in the room it says "Esamina" which translates to 'Examine' or 'Check' in Italian, as opposed to 'Look at' in English.  Definitely some corruption going on.

Guess I'll have to wait for the patch.  :\

Cool game so far! 

Originally Posted By genf (12 MAY 2012 2:55am)

Originally Posted By Len Green (11 MAY 2012 3:32pm)

I would have thought that the DEVELOPERS (in this case Daedalic) would be responsible for correcting a game stopper bug like this ??!!??
After all, they **ALONE** scripted & programmed the game and I would assume know it inside out !
After all, it is not an esoteric bug but I would imagine a VERY simple small single programming bug ??!!??

 

Well over a week has elapsed since the bug was broadcast here and I woud guess that it has been known for maybe a fortnight.

 

I would respectfully suggest that by now they sould come out with a simple patch !!! 

  

  

 

 

Len, I fully agree with you. I work in IT so I know a bit about software development. If my company would react so inadequately on an apparent bug in our software, our customer would seriously consider moving to a different supplier.

 

Isn't it remarkable that Daedalic only admitted the fault after your angry post? In their own forum -> http://forum.daedalic.de/viewtopic.php?f=17&t=1297&st=0&sk=t&sd=a&start=10  their last update dates back 9 days (!!) and states "I'm pretty convinced that there is something wrong with JA's version of the game."

 

So, what actions have they done in the meantime?? Why haven't they kept us informed about their findings?

The only thing we were asked to do is "try an XP savegame on a Win7 environment, try to run the game in XP compatibility etc.etc"

 

That stinks. Daedalic creates good games, but their support is lousy.

 

 

I most certainly agree with you.

I did not want to go too heavy on Daedalic since I was not sure who was legally, financially and *ETHICALLY* responsible !

In did not want to criticize JA since I GUESS that the Developer (Daedalic) and not the Distributor (JA) is **TOTALLY** responsible !!!

I have pre-alpha, alpha, and beta tested Mikael Nyqvist's (MDNA - Sweden) 7 Carol Reed games.

On the few occasions when there was a bug, he repaired it on the spot !

In only ***ONE*** case in 7 games created over 7 years did a MINOR bug slip throuigh the net.  It was not a game-stopper, but a bug nevertheless and some player sent an email to Mikael

IT WAS CORRECTED ***IMMEDIATELY***

I really cannot imagine that the ANB  fatal bug is in any way complicated to diagnose & repair - and I honestly cannot understand why somewhere between a week & a fortnight has passed whilst folk have paid their good money, downloaded the game, and frustratingly cannot play it.

It seems very unethical to me !!!

P.S.  My son, Dave Green, is the Developer of an EXTREMELY wide spreading software Graphic-Logic-Puzzle Company ("CONCEPTIS")>

I never interfere with his Co. but I would guess that if a bug has ever occurred over more than a dozen years, (or today)  it would have been rectified ***IMMEDIATELY ON  THE  SPOT***.

Originally Posted By Len Green (13 MAY 2012 3:14pm)

I really cannot imagine that the ANB  fatal bug is in any way complicated to diagnose & repair - and I honestly cannot understand why somewhere between a week & a fortnight has passed whilst folk have paid their good money, downloaded the game, and frustratingly cannot play it.

It seems very unethical to me !!!

Well, one cannot always judge how easily a software problem can be fixed just by looking at it.

But the silence from Daedalic is unforgivable. They do not admit it's their problem (we heard that from JA!), they do not provide a status or an outlook. That's indeed very unethical.

Originally Posted By genf (14 MAY 2012 10:01am)

Originally Posted By Len Green (13 MAY 2012 3:14pm)

I really cannot imagine that the ANB  fatal bug is in any way complicated to diagnose & repair - and I honestly cannot understand why somewhere between a week & a fortnight has passed whilst folk have paid their good money, downloaded the game, and frustratingly cannot play it.

It seems very unethical to me !!!

 

Well, one cannot always judge how easily a software problem can be fixed just by looking at it.

 

But the silence from Daedalic is unforgivable. They do not admit it's their problem (we heard that from JA!), they do not provide a status or an outlook. That's indeed very unethical.

 

Well, one cannot always judge how easily a software problem can be fixed just by looking at it."

You/re perfectly correct of course !

But I HAVE had a gread deal of experience in detecting bugs and knowing how easy/difficult they are to remedy.

I am probably being too dogmatic & categorical - but this type is generally straightforward - as opposed to some dead-ends & bugs which some people encounter under unknown circumstances and others not...etc.

I could easily be wrong but I would be surprised if this one, experienced by every single player at the same place and by trying to perform the identical action, could be diffiult &/or time=consuming to diagnose & correct.

PLEASE EXCUSE THE BOLD_UNDERLINING - MY mistake

"

Originally Posted By Len Green (14 MAY 2012 2:18pm)

I could easily be wrong but I would be surprised if this one, experienced by every single player at the same place and by trying to perform the identical action, could be diffiult &/or time=consuming to diagnose & correct.

Observing that the bug does not appear in the original disc release, would it not be reasonable to suggest that a competent person might be able to compare the two in order to see what is amiss? Sadly this is not in any form or fashion my area of expertise whereas it is perhaps far more likely that such might not be the case.

I'm just sayin.... 

Originally Posted By CB (14 MAY 2012 3:05pm)

Originally Posted By Len Green (14 MAY 2012 2:18pm)

I could easily be wrong but I would be surprised if this one, experienced by every single player at the same place and by trying to perform the identical action, could be diffiult &/or time=consuming to diagnose & correct.

Observing that the bug does not appear in the original disc release, would it not be reasonable to suggest that a competent person might be able to compare the two in order to see what is amiss? Sadly this is not in any form or fashion my area of expertise whereas it is perhaps far more likely that such might not be the case.

 

I'm just sayin.... 

 

I too am no expert.

I DID extensive programming for 5 years but that ended a quarter of a century ago.

I could not possibly do any modern coding now !

However, I repeat that I would be surprised if there was any complexity involved in finding and eliminating that bug !

In addition - your suggestion seems to me to be emmijnently sensibole and helpful.

Since both disc and uplod versions are presumably IDENTICAL it should make it even easier to compare & detwermine the cause of the bug - which is maybe 90% of of correcting it 1

I'm in total agreement. My good impressions of a week ago have been downgraded to utter disappointment. I work in customer service and if I responded to the torrent of criticism appearing on this site with nothing better than silence, I would have lost my job by now!

Originally Posted By Len Green (14 MAY 2012 2:18pm)

 

I am probably being too dogmatic & categorical - but this type is generally straightforward - as opposed to some dead-ends & bugs which some people encounter under unknown circumstances and others not...etc.

 

I could easily be wrong but I would be surprised if this one, experienced by every single player at the same place and by trying to perform the identical action, could be diffiult &/or time=consuming to diagnose & correct.

 

Of course you are right.

I just didn't want to blame Daedalic for something that I'm not 100% sure about.

I submitted a post on their own forum asking about the status of this issue. No answer so far.

Hi Everyone - We heard from Daedalic this morning, they have been working hard on this & have a fix. The bad news is that any current saved games will not work with the new version. The good news is that the new version will be available shortly & there will be a saved game in this new version from the point at which this bug occurred. The saved game is included so that if you've already played up to the bug you will not have to start over. 

Originally Posted By digitize (15 MAY 2012 9:00am)

Hi Everyone - We heard from Daedalic this morning, they have been working hard on this & have a fix. The bad news is that any current saved games will not work with the new version. The good news is that the new version will be available shortly & there will be a saved game in this new version from the point at which this bug occurred. The saved game is included so that if you've already played up to the bug you will not have to start over. 

 

 

That is great news, thanks!